Q:
I have an idea for art but I need you to create it.
How long will it take?
A: If your design involves
nothing more than generating type we can usually do
that within two days. If your design requires clip
art illustration or creation of a custom logo or drawing,
it may take up to ten days. Printing production can
only begin after we receive your approval on the art.
We are happy to discuss the details of creating original
art or logo designs.
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Q:
Is it best to send digital or non-digital media?
A: We
accept a wide variety of digital and non-digital formats.
We prefer digital since they can be processed more
quickly. The digital file format is best determined
by content of your design and program which generated
it, and are discussed in more detail below.
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Q:
What non-digital media do you accept?
A: It is strongly recommended not to send us
the original art. This is to prevent against any loss
or damage of your work. Instead, please make a good
quality color (or black and white copy as applicable)
copy or photographic print. Art should be letter size
(8.5 x 11 inches) or smaller. Images larger than this
may incur additional time and cost to process. Sorry,
We do not accept slides or photographic negatives.
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Q:
Can I fax you my art?
A: Certainly! Due to the limitations of image
quality on fax (i.e. low detail and no color), we
cannot print directly from a faxed image. We are happy
to re-create faxed designs, or use faxed sketches
in creating new designs. Please keep in mind working
from a fax would incur additional cost and time. Be
sure to include your name, and phone number and/or
e-mail address on your fax. Our fax number is 503.650.2931
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Q:
What file format should I use for full-color photographs?
A:
We encourage you to send .TIF
files or native documents from Adobe Photoshop® (.psd). .JPEGs and .GIF files are also acceptable although there are certain
limitations Please make sure your document is saved
at the size you want it printed and that it has a resolution of 300 pixels
per inch or greater.
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Q:
Can I send a JPEG or GIF file of my image?
A: Yes, although GIF and JPEG files are best
suited for viewing on computer monitors. Due to compression,
these image formats can occasionally lose unexpected
detail or color. Small GIFs and JPEGs are an excellent
way for us to preview your document quickly.
If you are using a GIF or JPEG file as your finished
artwork, please make sure that the image is made to
the size that you want
to print it and has a resolution
of 300 pixels per inch or greater. This can sometimes
lead to large image sizes,
but it is entirely acceptable.
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Q:
What format should I use for a simple Logo or text?
A: If your design consists
of a few colors and crisp shapes such as text or a
company logo, it is best to send them as a vector-based
file format such as a native Adobe Illustrator® (.ai),
CorelDraw® (.cdr). We also accept Postscript (.eps
and .ps), WindowsMetaFile (.wmf) and Adobe Acrobat® (.pdf) formats for vector art.
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Q:
Can I send Macintosh files?
A:
Yes. We mainly use PCs, but we support most cross-platform
graphics files. If your document contains text, please
make sure you convert your fonts to vector paths or
export them in a
vectorized Postscript (.eps and .ps), or Adobe Acrobat® (.pdf) formats.
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Q:
My design includes a lot of text and image(s). What
format should I use?
A: We support original documents made in Adobe
Photoshop® (.psd), Adobe Illustrator® (.ai), CorelDraw® (.cdr), you are encouraged to send us the original
files you used to generate these. If you have used
an unusual font, please send us the PC font file or
convert your fonts to vector
information. If you used another program such as Quark
Express®, Adobe Pagemaker®, InDesign® or Macromedia Freehand®,
please export your document as a generic .EPS
or . Please convert your text to vector information
or send us the the PC font files in addition
to your document. You can also export your document
as an .EPS or Adobe Acrobat® (.pdf) format.
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Q:
What graphics programs are not supported?
A: We can accommodate artwork made in native
Quark Xpress® (.qxd), Macromedia Freehand® (.fhd) or
Adobe Pagemaker® (.pgm) formats, but we do not
support these file formats directly. If you have already
created your document in one of these programs, we
encourage you to export your design as an .EPS
or an Adobe Acrobat® .PDF
file. Please be sure that any bitmap images incorporated
into your documents are 300 pixels per inch or greater.
We apologize that programs such as Microsoft Publisher® and Microsoft Powerpoint® are not supported; but we
can accommodate you by re-building your design here.
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Q:
Do you accept artwork made on Microsoft Word?
A: Yes. We support documents made in microsoft
word version 98 (.doc) (.msw) formats. Since Word
is not intended as pure "graphics" program,
we may have to re-construct portions of your document
so we can output and print it successfully. If you
incorporate a
Raster
image
in your document please make sure has a resolution
of 300 dpi or greater. For best results using clip
art in Microsoft word, use the vectorized .WMF images.
For a complicated image, this may incur additional
time and cost. If you have used an unusual font, please
send us the PC font file with your artwork.
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Q:
How can I send you my digital files?
A: You can send them
as an e-mail attachment,
or using our Art Submittal Page. Our e-mail provider supports
large file sizes.
Alternately you can mail or deliver them to us on
a CD, Zip, or floppy disk.
Our mailing address is 15648 SE 114th Avenue, #208,
Clackamas, Oregon 97015.
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